PROCESS OVERVIEW


Application & Quotation
 
Upon receipt of appropriate information concerning company size, location, and product/service, a contract will be provided detailing certification costs.
 
Documentation Review
 
AGS reviews the existing quality system documentation offsite in order to establish the following:
 
The documentation addresses all relevant elements of the applicable quality system standard
All elements of the system comply with the quality system standard
The documentation is appropriate to the customer's scope of operations
The documents are issued, are controlled, and are available to appropriate personnel
The system is common to all sites to be included on the certificate
Non-Conformance
 
AGS will issue detailed non-conformance and if necessary, request follow-up documentation to verify corrective action.
 
Quality System Approval Certificate
 
AGS will issue a quality system approval certificate on completion of a satisfactory documentation review and proof of implementation. The certificate is valid for three years from the date of approval, subject to satisfactory maintenance of approval.
 
Maintenance
 
AGS requests customers provide ongoing proof of implementation at approximately six month intervals, annually as a minimum.
 
Onsite Visit
 
AGS reserves the right to perform an on-site visit to confirm:
 
The Client has an implemented quality system
The Client wishes to extend the scope of his certification
There is evidence that the Client's quality system is not adequately implemented and/or the conditions of the certification are not complied with
Suspension, Withdrawal, & Cancellation of Certificate
 
In cases where Corrective Action Requests are not satisfactorily addressed, a certificate is improperly used, failure to fulfill financial obligations to AGS or AGS' Quality Systems Assessment Agreement is contravened, the certificate may be suspended or ultimately withdrawn. A certificate will also be withdrawn if a company does not wish to renew it, or ceases operations.
 
Appeals & Complaints
 
Client companies have the right to appeal to AGS' independent Appeals Committee regarding suspension or withdrawal of certificates. A system also exists should Client companies wish to complain regarding the conduct of AGS' employees or agents of the company.
 
Confidentiality
 
During the term and after termination of the agreement, AGS, its officers, directors, employees, and agents shall maintain the confidentiality of any information disclosed by the Client or prepared by AGS in connection with the performance of the services.